SHIPPING POLICY

1. ORDER PROCESSING

All orders placed in our store are processed within 24 to 48 business hours after payment confirmation.

Once the order has been processed by our store, it is forwarded to our logistics supplier, who requires an additional preparation time of 24 to 48 business hours.

2. SHIPPING TIMES

After the order has been fully processed, the estimated delivery time is between 5 and 12 business days.

Delivery times may vary depending on the destination, high-demand periods (sales, special campaigns, Christmas, etc.), or circumstances beyond our control.

3. SHIPPING COSTS

Shipping costs will be calculated and displayed to the customer before completing the purchase.

In certain cases, we may offer free shipping as part of specific promotions.

4. ORDER TRACKING

Once the order has been shipped, the customer will receive an email with tracking information to monitor the package at all times.

5. SHIPPING ISSUES

If the order arrives damaged, incomplete, or does not arrive within the estimated timeframe, the customer must contact us via email at: imperiumweb2026@gmail.com

We are committed to providing an appropriate solution as quickly as possible.

6. SHIPPING ADDRESS

It is the customer’s responsibility to ensure that the shipping information provided is correct.

We are not responsible for delays or losses caused by incorrect or incomplete addresses.

7. CUSTOMS & TAXES

For international shipments, the customer may be subject to additional customs duties or import taxes. These charges are the responsibility of the customer.